The Galecia Group, headed up by Lori Bowen Ayre, has established an excellent reputation for providing high quality consulting in technologies that are becoming necessities for the 21st century library: self-service technologies, automated materials handling, RFID, and open source software.

We partner with libraries to evaluate materials handling workflows from acquisitions to interlibrary delivery. We take libraries through a longer term Lean process improvement project or just recommend simple workflow and work space modifications. We seek to combine the best combination of self-service technologies, materials handling solutions and/or RFID to address the library's primary pain points and budget. We document long-term savings and benefits (for staff and patrons alike) from these smart investments. And, equally important, we provide support for the technology integration process (aka change management) to ensure the investment in technology is fully realized.

We help libraries make good software choices for their ILS, content management system, and resource-sharing systems by helping define the requirements that really matter and guide libraries through a highly collaborative procurement process. And recently, we've begun offering Drupal development and support services.

Today's Library Patrons are Tomorrow's Architects of Great Societies

I just love this so I'm sharing it:

"Libraries must be places that create creators; foster makers, and push every man, woman, and child into active stewardship and becoming architects of great societies.

Are books valuable tools in that pursuit? Certainly…as are 3D printers, public access computing, technology classes, and community developed lecture series. Libraries in the states returned to the most fundamental definition of a library: a platform for the community to learn and teach.

Yes, libraries are safe places to encounter dangerous ideas, but they are also publishers of local culture and local expertise – not some paternalistic purveyors of literature. It's not about reading; it's about knowing. It's not about escape where libraries act as some sort of oasis, but engagement."

                 -  R. David Lankes in Jelly Babies, Katrina, and Libraries (on CILIP blog)

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Expect More World Tour

As I've mentioned before, I'm always looking for ways to make a bigger impact in libraries. Moving more libraries into a state-of-the-art materials handling systems is one thing but getting them to redeploy staff to more productive activities is another.  You can't just move someone who's been working at a circ desk all their career to a position where they are working hand-in-hand with community organizations or expect them to develop non-library services or develop non-traditional ways of delivering traditional services.

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Keys to Self Service Success

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California Library Association Annual Conference 2014
Sunday, November 9, 2014
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Presentation at CLA Conference on the keys to implementing self-service technologies. It's more than choosing a nice self-check machine.  Here's what we came up with:

  1. Involve staff in redefining the patron experience and their new roles
  2. Make sure changes result in enhanced/new services
  3. Take needs of affected customers into account
  4. Keep initiative aligned with strategic goals
  5. Modify spaces, policies, and collection to support goals
  6. Support patrons with training and positive messaging
  7. Provide information throughout the library so customers have the information they need, when they need it
  8. Make it a happening! Be bold and colorful and have fun!
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Radicalize Your Catalog with Ebooks Your Patrons Can Keep Forever

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California Library Association Annual Conference
Saturday, November 8, 2014
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Presentation about our Pitch-an-Idea grant project in which we worked with Internet Archive to provide links in the Santa Clara County Library District catalog to freely available, out of copyright ebook files which patrons could download without leaving the catalog.  

Information about the project, where to access our code repository, and how to get started is available at https://foss4lib.org/package/openlibrary-utilities-sccld.

Slides with presenter notes are available at http://www.slideshare.net/loriayre/radicalize-your-library-catalog-with-ebooks-your-patrons-can-keep-forever.

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