UVa Library: MIS - Benchmarking Short Report

The charge to the Benchmarking Team included guidelines for benchmarking shelving: "The project this Team is charged to undertake is benchmarking the shelving/reshelving process in all University Library service units. The project should include these processes:

* map and measure the current process in each library
* determine benchmarking partners with best practices for the shelving process
* communicate with those partners about their process
* compare their practices with the University Library's process
* recommend improvements in current practices based on the best practices of our benchmarking partners.