I've been participating in an interesting thread about self-check-out and someone asked me to state some Best Practices. So, here's one rendition of what I believe to be Best Practices for implementing self-service check-out. It's an evolving list.
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One of my clients requested that I put together some case studies that would demonstrate Best Practices for implementing RFID, self-check, and automated materials handling. I was able to put together two excellent examples of how to do it right.
This case study was written based on a document prepared by JCL staff after their RFID implementation. It was their own evaluation of the process so it includes a description of things they did right and what they could have done better. It provides great information on how to plan and manage the implementation and includes useful and impressive outcome metrics.
This case study was written based on telephone interviews with the staff. They describe another excellent process for implementing automated materials handling and then RFID and self-check. Even though I recommend implementing RFID before AMH, this process worked well for them and they are now achieving 90% self-check use systemwide.
Come join me for this webinar on April 27, 2016 from 2:00pm-3:00pm EST. Register Here
ALA President Sari Feldman's new Libraries Transform campaign communicates that libraries are more than places where circulation transactions take place, libraries can be transformative. And technologies like RFID, automated materials handling and self-service technologies are the tools that increase opportunities for libraries to provide enriching experiences to their communities.
Although RFID projects involve technical hurdles, they can be a fantastic opportunity to transform library services! If libraries only install the technology without changing how they use staff, they miss the chance to change the dynamics of patron-staff interaction.
[Lori Ayre] has been so valuable throughout this entire process and has put me at ease knowing we are in good hands.
We are currently working with Lori Ayre from Galecia Group as a consultant for our RFID/AMH project at Broward County Libraries Division in South Florida. She is incredibly knowledgeable and patient. She was able to walk us through many scenarios, cost benefit analysis, market place data and industry standards. Her report even gave us some"low hanging fruit" to address in preparation for the transition that we've been able to implement in our new service model. I've enjoyed working with Galecia Group and recommend their consulting services to libraries needing additional assistance.
The lastest issue of Collaborative Librarianship is out and so is my latest Technology Matters column. In this issue, I talk about the tenendency for libraries to make a big investment in materials handling and self-service technologies but then fail to make the changes to their staffing and service models that allow them to use their human resources in new and exciting ways.
Lori is not only very knowledgeable and up-to-date on RFID, library materials handling processes and industry changes, but she is able to present the information clearly and easily in a program with attendees who come from different library sizes and levels of expertise.
Lori Ayre can be trusted to not only complete the project you have contracted her to do, but she adds creative ideas that will help you plan ahead for future innovation.
Lori's extensive background in library materials handling and RFID, and her industry connections, allowed her to recommend practical, effective and economical solutions to address our materials flow issues.
Lori provided an excellent requirements document on time and while balancing a variety of interests and groups.