Label-Less Library Logistics: Implementing Labor-Saving Practices in Massachusetts' High-Volume Resource Sharing System

This article is the culmination of my three year project with the Massachusetts regions as it pertains to their delivery operations. The paper presents important aspects and issues related to the merging of six regional library delivery services in a single statewide system that serves more than 550 libraries, that together circulate more than 15 million items annually throughout the Commonwealth of Massachusetts. The purpose of marrying the six distinct systems was to reduce redundancies and incorporate innovative features to improve library processing efficiency. Most libraries are members of one of nine separate shared integrated library systems. The paper covers the background, objectives, benefits, issues, lessons learned, and a successful request for proposal procurement process for this complex project.

Library Delivery 2.0: Delivering Library Materials in the Age of NetFlix

Library Philosophy and Practice, LPP Special Issue on Libraries and Google

Article discussing how Netflix and similar services are shaping expectations about product delivery, which in turn are driving libraries to rethink how items are delivered to their customers. Library Delivery 2.0 refers to the idea of delivering library materials into the user's hands in a way that is personalized, convenient and fast. Written November, 2006.

Wireless Tracking in the Library: Benefits, Threats, and Responsibilities

From the Back Cover: Radio frequency identification (RFID) technology is rapidly becoming ubiquitous as businesses seek to streamline supply chains and respond to mandates from key customers. But RFID and other new wireless ID technologies raise unprecedented privacy issues. RFID: Applications, Security, and Privacy covers these issues from every angle and viewpoint.