Project Summary

Multnomah County was suffering from overcrowding.  There were too many books for the shelves despite their aggressive weeding protocols.  To assist in finding solutions, Lori Ayre conducted a comprehensive materials handling and collection management analysis resulting in multiple recommendations falling into six categories:

  1. Automate the sort and delivery operations
  2. Create an off-site, just-in-time storage and retrieval system that is integrated with the sort operation.
  3. Add automated materials handling systems (sorters and self-service check-in) at the Central and regional libraries.
  4. Add stand-alone bookdrops and expand the size of the Delivery team.
  5. Make policy and procedures changes
  6. Expand self-service options

In addition to the recommendations, Ayre provided a cost-benefit analysis of the solutions proposed and provided implementation guidance.