The Ideal Public Access Computer

Multipurpose public access computers in public libraries are often used by patrons who can't afford a computer and/or Internet access, who need help using computers, who wish to gain experience with computers and business software, or who are away from home and need to use a computer or the Internet for business or school. Internet-only, or Express computers provide a useful service, they do not address the full range of needs facing public library patrons.

How much IT Staff Do I need?

I've been working on the issue of staffing IT departments in libraries. There's a wide range of how it is done ranging from having an in-house IT group (or person) to using the County or City IT Department (which probably considers the library a low priority) to outsourcing with a local tech support company to asking the Reference Librarian's grandchild to come in to help once in a while.