Evaluated delivery operations of all six regional systems and made recommendations for optimizing services including integrating delivery operation with library system software, consolidating delivery systems and automating sort. The Final Report and Recommendations related to sorting, labeling, and workflow were also included.
Evaluated delivery system and provided recommendations for reducing costs and planning for increases in volume while reducing staff costs.
Assisted with development of RFI/RFP to implement central, automated sort for all Massachusetts regional systems. Assisted with research, RFI and then RFP development, evaluation, and procurement. The project is a follow-up to the delivery evaluation performed in 2008.
Worked with library during a transition period providing IT management mentoring and IT staffing consulting. Also provided guidance on some facility remodel projects. Contract began with evaluation of interlibrary delivery services.
Conducted efficiency analysis of Peninsula Library System’s delivery system. Made recommendations for immediate improvements and long-term planning.
Managed Home Delivery Pilot project, a project funded by an LSTA grant to evaluate the cost and benefits of providing home delivery for library materials. Project was cancelled due to integration issues with integrated library system.
Evaluated materials handling operation including delivery and processing of deliveries at each branch, plus technical services. Provided recommendations for improving efficiency, automating sort, and reducing repetitive steps involved in processing materials. Assisted with planning for new building to house technical services and delivery operations.
Evaluated delivery system for 188-member library network and made recommendations for improving services and reducing costs.
Presentation at Tampa Bay Library Consortium (TBLC) as part of their workshop entitled Any Means Necessary: Beyond Interlibrary Loans. Tampa, Florida.
Library Philosophy and Practice, LPP Special Issue on Libraries and Google
Article discussing how Netflix and similar services are shaping expectations about product delivery, which in turn are driving libraries to rethink how items are delivered to their customers. Library Delivery 2.0 refers to the idea of delivering library materials into the user's hands in a way that is personalized, convenient and fast. Written November, 2006.